Don Sedberry
Enterprise Technology & Operations Leader
Pittsfield, MA | (317) 696-0424 | don.sedberry@gmail.com | linkedin.com/in/donsedberry
Professional Summary
Enterprise Technology and Operations Leader with 10+ years driving platform modernization, operational resilience, and process transformation in highly regulated environments. Proven record leading cross-functional delivery across engineering, operations, product, and executive stakeholders to advance enterprise initiatives beyond single-vendor tooling. Specializes in improving end-to-end experiences, modernizing legacy workflows, and leveraging technology as an accelerator—not a constraint—to deliver measurable business outcomes. Experienced in healthcare, payer, and call-center-driven environments requiring high availability, auditability, and scale.
Core Competencies
Enterprise & Platform Leadership
- Enterprise Solution Architecture
(Platform-Agnostic) - Large-Scale Program Execution
- Operational Resilience & Reliability
- Regulated Systems & Risk
Management - Platform Modernization & Migration
Strategy
Process & Experience Transformation
- Workflow & Process Optimization
- Call Center & Service Operations
Enablement - Automation Strategy (AI-Assisted)
- Experience Modernization
(Agent, Broker, Member)
Technology & Delivery
- Distributed Systems & Integrations
- Incident Command & Production
Readiness - Data-Informed Decision Enablement
- AI-Enabled Operations
(LLMs, Automation Tooling)